Returns & Replacement

We want you to be confident in every order you place with us. Here's exactly how returns and replacements work.

Return Window

Unopened dry goods (water conditioners, filter media, test kits, hardware, and similar items) can be returned within 7 days of delivery, provided the item is unused and in its original packaging.

What Can't Be Returned

For health and safety reasons, the following items are non-returnable once delivered:

• Live aquatic life
• Frozen foods
• Any item that has been opened, used, or has broken safety seals

Damaged or Incorrect Items

If your package arrives damaged, or you receive the wrong item, please:

1. Take clear photographs of the item and its packaging immediately upon opening.
2. Contact our support team within 12 hours of delivery with your order details and the photographs.

Once verified, we'll arrange a full replacement at no additional cost to you.

How to Start a Return

Email us at care@theaquaticshop.com with your order details and the reason for return. We'll confirm eligibility and guide you through the next steps.

Questions?

If anything here is unclear, reach out before placing your order and we'll be happy to help — see our Contact Us page.